Zoom in on this follow-up: Keyboard shortcuts


After sharing my experience with the Zoom video conferencing platform in a blog post last week, many of my readers had questions. So, I will continue to post on the subject with what I hope will be helpful tips and updates. The first of these follow-ups is to post the list of keyboard shortcuts that are useful when using Zoom with keyboard navigation for Windows or Mac. The list is not hidden by any means, but it isn’t in a really obvious spot in the control panel, either. Just clip out the list below and stash it someplace it will be easy for you to find and refer to later. After all, unless you plan to conduct video conferences or screen sharing on a daily basis, most of us won’t use Zoom often enough to memorize the list of hotkey’s, and interrupting your workflow while you search for the keyboard shortcut list will be frustrating. Please also note the prerequisites:

• Must be running Zoom version 3.5.19869.0701 or higher on Windows.
• Must be running Zoom version 3.5.19877.0701 or higher on Mac.

Windows:
• F6: Navigate among popped up panels
• Ctrl+Alt+Shift: Move focus to Zoom’s meeting controls
• ESC: Exit full-screen whenever available
• PageUP/PageDown: View next or previous 25 video stream in gallery view
• Alt: Turn on/off the option ‘Always show meeting control toolbar’ in “Settings”>>”Accessibility”
• Alt+F1: Switch to active speaker view in video meeting
• Alt+F2: Switch to gallery video view in video meeting
• Alt+V: Turn on/off Video
• Alt+A: Mute/unmute audio
• Alt+M: Mute/unmute audio for everyone except host Note: For the meeting host only
• Alt+S: Launch share screen window and stop screen share. Note: Will only work when meeting control toolbar has focus
• Alt+Shift+S: Start/stop new screen share Note: Will only work when meeting control toolbar has focus
• Alt+T: Pause or resume screen share Note: Will only work when meeting control toolbar has focus
• Alt+R: Start local recording
• Alt+C: Start cloud recording
• Alt+P: Pause or resume recording
• Alt+N: Switch camera
• Alt+F: Enter or exit full screen
• Alt+H: Toggle In-Meeting Chat panel
• Alt+U: Toggle Participants panel
• Alt+I: Open Invite window

Mac:
• Command(?)+`: Navigate among popped up panels
• Control+P: View next or previous 25 video stream in gallery view
• Control+N: View next or previous 25 video stream in gallery view
• Command(?)+Shift+M: Switch to thumbnail view
• Command(?)+Shift+W: Switch to active speaker view
• Command(?)+Shift+W: Switch to gallery video view
• Command(?)+Shift+V: Turn on/off video
• Command(?)+Shift+A: Mute/unmute audio
• Command(?)+Control+M: Mute audio for everyone except host Note: For the meeting host only
• Command(?)+Control+U: Unmute audio for everyone except host Note: For the meeting host only
• Command(?)+Shift+S: Start/stop screen share
• Command(?)+Shift+T: Pause or resume screen share
• Command(?)+Shift+R: Start local recording
• Command(?)+Shift+C: Start cloud recording
• Command(?)+Shift+P: Pause or resume recording
• Command(?)+Shift+N: Switch camera
• Command(?)+Shift+F: Enter or exit full screen
• Command(?)+Shift+H: Toggle In-Meeting Chat Panel
• Command(?)+U: Toggle Participants panel
• Command(?)+I: Open invite window

I tweeted out the direct link to the help center page on the Zoom web site, and I’ll keep it in my Twitter likes/favorites list [@Accessible_Info] so you can find it should you misplace this post.

More soon…

LL

At long last, an accessible screen sharing solution: Zoom


By the time you read to the end of this post, if you are a screen reader user, your employability potential could be vastly improved. At long last, there is an accessible screen sharing platform that can make the difference between participating in mainstream work, running a remote demonstration independently, leading a video conference, or giving an online presentation, without sighted assistance. What’s more, this is not a work-around. It’s cutting edge, elegant, and best of all…mainstream technology.

One of the most frustrating aspects of the pervasive unemployment situation in the blindness community has been the inability to access some of the most commonly used technology that is standard in many businesses around the world: Screen sharing. the most widely-used platforms, referred to by names such as Go To My PC, along with Go To Webinar and Go To Meeting iterations, Web X, Log Me In, and others, have long been inaccessible for screen reader users. If you have ever found yourself forced to reject a job opportunity, or being forcibly excluded from one, simply because you cannot use this type of technology, you are not alone. Years ago, I had to leave a lucrative position because the job duties included the implementation of a screen sharing program, and I was no longer able to do the work. There was no accessible solution, and at the time, no amount of plying the development team with requests for accessibility support proved fruitful. this heartbreaking situation is no doubt repeated throughout the community, as the technology landscape seems to widen the so-called digital divide.

Recently, I found myself in a similar position. I was presented with a remote teaching opportunity that, seemingly, I would be unable to accept, thanks to the inaccessibility of the platform being used, one of those mentioned above.

The job requirements included that I not only teach my content, but that I also interact with the students, fielding questions, taking a regular roll call, keeping tabs on who was focused on the presentation screen, as opposed to surfing the web, launching video, using on-screen handouts, and reporting on student activity statistics. As the “host,” or moderator of the class, content producer and presenter, I would be required to manage all these tasks while teaching extended continuing education courses lasting several hours. Aware that the platform already in use by the company with which I was contracted was inaccessible, I hired a consultant to assist me in finding an alternative. I was told that if I could find such an alternative, the job was mine. Otherwise, the job would go to a sighted educator.

The consultant evaluated a half-dozen screen sharing products, from well-known tech brands to blindness-specific conference room chat platforms. If one of the options suited the technical specifications of the company I would be working with, such as attendee size, real-time uptime support, or audio/video quality, it failed on the access piece. If accessibility to any degree was supported, then it seemed to favor the attendee, rather than the presenter. If a platform proved to be usable with a screen reader, it failed to meet my audience management or interactivity requirements. Frustrated beyond belief, I interrogated my consultant friend, demanding to know why there was no accessible platform available. None of his answers were satisfactory on any level. This was not, however, for lack of trying. Accounts were opened, or, borrowed. Developers were contacted. Support tickets and bug reports were submitted. Mock presentations were crafted. Apps were downloaded, remote screen reader control was used, calls to colleagues were made. Finally, he concluded, there was just no accessible solution to be had.

I was livid. I ranted and raved and paced the room while I had him on the phone, railing at the injustice of it all. It was maddening to me that but for an inaccessible video player/launcher, or some such triviality, I would be denied meaningful work. this was totally unacceptable to me. My consultant offered to create a work-around, something that would enable screen sharing that re-routed the audio from my screen reader and video in such a way that the audience could hear one, but not the other. Something about a mixer…a second sound card…I don’t know…I was in a rage fog. “It may be too complicated,” he warned me. “You’ll have to manage all this on the fly. And if it goes down, there’s no one to get you up and running.”

In a fit of fury, I pounded three words into a search engine: Accessible video conferencing. Insert clouds parting, glittering golden rays of sunshine pouring forth while the angels sing an alleluia here.

Enter Zoom. Zoom is the first mainstream accessible screen sharing platform that is robust, mainstream, feature-rich, mainstream, and accessible to both presenter/content originator and attendees. Did I mention it’s mainstream?

This is the solution you’ve been waiting for… this is the answer to the interview question, we use X Y Z product here, and the job requires you give presentations…or demos…or consultations…or product training…or teach classes…or collaborate with team members in a satellite location…does that sound like something you can do?”

Now, with Zoom, the answer can be yes.

The Zoom web site is loaded with lots of what you would expect with regard to features and benefits, but this is what jumped out at me right away: The Accessibility page. I only have three words for you…compliance, compliance, compliance. Zoom is not new, but their accessibility improvements are. From the Zoom web site:

“Zoom is committed to ensuring universal access to our products and services, so that all meeting hosts and participants can have the best experience possible. Zoom’s accessibility features enable users with disabilities to schedule, attend, and participate in Zoom meetings and webinars, view recordings, and access administrative features across our supported devices.”

Here’s the link to the Zoom home page:

Click here to go to Zoom home

Zoom actually has a dedicated accessibility team, and the update notes are logged as recently as February in some cases, and last week in others. Zoom services are compatible with standard screen readers such as VoiceOver on iOS and OSX platforms, TalkBack on Android devices, and NVDA for Windows platforms. Check it out on the Zoom accessibility page:

Click here to go to the Zoom accessibility page

Apologizing in advance for my use of hyperbole here, this product is revolutionary. For me, it is going to make the difference between being able to do work or not. As with many similar platforms, there are several levels of feature sets, all with tiered pricing, but there is also a free basic level that is better than just a trial version or a limited-time demo. For those of you who have been trying to solve the problem of interviewing multiple people in different locations while recording everyone for a podcast without sounding like one or more of you is talking from the bottom of a trash dumpster, this is your solution. Want to start up a speaking business? Offer classes? Show off your work product without compatibility concerns? The free, basic level lets you interview or screen share/chat with one person with no time limit, or more than one person for 40 minutes. You can record directly from the dashboard. Need to present to 100 attendees? 1000? 5000? You can…for any number of competitive pricing models.

I don’t know who I could contact on the Zoom team to thank them for what amounts to a technological miracle for me, but I am thrilled. And did I mention it’s mainstream?

Oh, and in case you’re wondering, I did apologize to my consultant for yelling.

LL

Now, online shopping is as easy as chatting with a friend. Introducing Say Shopping.


If you are a screen reader or other assistive technology user, and have ever felt overwhelmed navigating an online shopping destination, then you may have turned to a smartphone app instead. Often, the main retail shopping sites are visually cluttered and can lack some useful markup that allows for screen reader users to quickly identify and navigate to necessary links and buttons. Many smartphone apps provided by retailers offer a user experience that is more streamlined, and therefore more efficient, due to the limited number of options available as compared to their huge web sites. Unfortunately, some of these same retailers have app’s that can be as confusing as their full site counterparts, since the limits imposed by app size and scope can leave little room for ubiquitous help, thereby reducing intuitive functionality.

Now, thanks to a new technology developed by Conversant Labs, using your smartphone to shop online is as easy as chatting with a friend. Say Shopping is an iOS app that enables users to interact with a retail establishment, in this case, Target Stores, by using natural language. Chris Maury, founder of Conversant Labs, sat down with me for a fascinating discussion of the Say Shopping app, algorithms, and natural language processing technology. Be sure to click on the link at the end of the article to listen to the audio interview with Chris that I posted for the Fashionability Channel.

LL: What is meant by “natural language processing,” and how have you furthered this technology in the Say Shopping app?
CM: Natural Language Processing or NLP allows a computer to understand the meaning behind the words people use. NLP has a wide range of uses from understanding whether someone is happy or sad or understanding that when they say “I ran out of toilet paper” they’re probably looking to buy more.
With Say Shopping we’ve taken NLP and applied it to the realm of shopping, and by doing so made it really easy for people to shop using their voice (something that’s never been possible before).

LL: Your technology will allow eyes-free, and eventually, hands-free interaction with other apps and devices. Where do you see the future of the technology headed?
CM: In the next year or so, we are finally going to see voice interaction move beyond simple virtual assistants like Siri and Google Now. With new products and services like Apple’s Carplay and the Amazon Echo, we are finally seeing devices where it is much easier to interact with them using voice than it is using touch. With these new products we’ll start to see more exciting features for voice-based services; Say Shopping and being able to shop online is just one example. Soon we’ll be able to read and follow recipes while we cook, order an Uber, and manage our email all from a voice client. And we’re building the tools that developers are going to need to create these new, voice-driven experiences.

LL: What can users expect from this first release of Say Shopping? Will there eventually be other retailers or use cases for your technology?
CM: You can search through Target’s entire product catalog, hear about product details and customer reviews, and order any products that Target will deliver to your house. We’re working to add the ability to order for in-store pickup as well which will open up shopping for groceries as well.
We want to make the best shopping experience possible for our users, so we want to make sure they have options in what they are shopping for and where they are buying from. We also want to bring Say Shopping to as many people as possible, so we are looking at supporting other platforms besides the iPhone such as Apple’s Carplay.

LL: How can other developers or potential licensees get involved in creating new platforms for the technology?
CM: We are finishing up work on our Say Kit Software Development Kit (SDK) which we used to build Say Shopping. We want as many people as possible building voice based experiences into their apps. We will be releasing the first version of the SDK in the coming months, but if developers are interested in getting early access they can reach me at chris@conversantlabs.com.

LL: Is Say Shopping available now? Where can readers find it?
CM: Say Shopping is available now from the Apple App Store. Download the app by following this link: https://itunes.apple.com/us/app/sayshopping/id969106932?ls=1&mt=8

You can learn more about the app at sayapps.com

LL: Anything else you’d like Accessible Insights readers to know?
CM: Say Shopping is still early in it’s development. We wanted to get it out there as soon as we could while providing something that people would find useful. There is still a lot we want to do with the app, and there is still a lot we can do to make it better. So if you have any ideas on how to make the app better, please let us know.

LL: I also want readers to know that Chris will be attending the National Federation of the Blind 75th annual convention the week of July 6th, 2015. You can find him bouncing between the booth for Target Stores, B43-44, and the Elegant Insights Braille Creations booth C6. You can try out the app, ask questions, and learn more about the technology. To hear a demo of the Say Shopping app, check out the interview I conducted with Chris for the Fashionability Channel podcast at http://fashionabilitychannel.wordpress.com/.

More about Chris Maury:
Chris was diagnosed with Stargardt’s Macular Degeneration in 2011 and has been working in the accessibility community ever since. He is also the
co-organizer of the Pittsburgh Accessibility Meetup a group with 200
members discusses how to make the world around us more accessible to people across disabilities. This group has met monthly since it’s founding in 2013 and covers topics from accessible sports to emerging accessibly technologies from universities and companies alike.

Get in touch with Chris:
Website: Sayapps.com
Twitter: twitter.com/@cmaury
Facebook: https://www.facebook.com/pages/Conversant-Labs/438191096263041

See you in Orlando, everyone.

LL

Advantages and disadvantages of automated web accessibility testing tools: Chetan Bakhru at CSUN 2014


Whether you are an independent web developer or you work for a consulting firm interested in web accessibility, a veteran in the accessibility industry, a tester or a novice, you’ll want to be sure to attend Chetan Bakhru’s presentation outlining the advantages and disadvantages of automated web site accessibility testing tools. Use of these tools, while thought by some to be a labor saving shortcut, when used by someone without thorough knowledge of accessibility, can paint a misleading picture of web access compliance. For example, an automated tool cannot make a determination as to how descriptive alt text may or may not be, as it cannot interpret what is contextually relevant or considered to be descriptive enough. Chetan generously granted my request for an interview, and explained for my readers what they can expect when they attend his session at the CSUN Conference on Disability.

LL: Please describe for the readers of the AI Blog the goals for your presentation.
CB: The goal of my presentation is to educate individuals and organizations on what the advantages and disadvantages of using automated accessibility testing tools to verify the accessibility of websites are, what the characteristics of good automated testing tools are, and why the use of other methods of testing for accessibility is essential.

LL: Who is the target audience for your talk?
CB: The target audience includes testers, developers, QA engineers, and/or anyone else interested in learning more about how to properly test for accessibility.

LL: What do you hope attendees take away from your presentation?
CB: The takeaway from this presentation is that automated testing has an important place in a tester’s toolset. The use of a good automated accessibility testing tool can result in increased productivity, efficiency and in the accuracy of results. However, there are many issues that these tools are unable to check for, and users of such tools must not rely on the tool to be the final determining factor in whether their site is accessible. Anyone using these tools should be well trained on their use, how to interpret their results, and have a good knowledge of accessibility.

More about Chetan Bakhru:
Chetan Bakhru is an IT consultant, web developer, technology trainer and accessibility advocate. He obtained his Bachelor’s of Science degree in Information Technology specializing in Software Engineering from the University of Phoenix in 2009, and his Master’s degree in Software Engineering from Penn State University in 2013. Over the past several years, Chetan has worked for many organizations providing technical support to customers, training users on the use of computers and assistive technology, developing websites, and helping make existing websites, desktop applications, and mobile apps accessible to people with disabilities. He is originally from southern California, currently works in the DC metro area as an Assistive Technology Tester at SSB Bart Group, and intends to relocate back to the west coast sometime soon. On the side, he also runs a website called Blind Planet (http://blind-planet.com), a site which labels itself as “Your one-stop resource for anything blindness related” and which contains a wealth of technology-related material. Blind Planet also provides web development, assistive technology, and general computer training services to those who are blind or low vision at a nominal cost. Some of the websites Chetan has either developed or helped make accessible include http://www.nib.org, http://www.worldaccessfortheblind.org, http://www.nonvisualdevelopment.org, and http://www.colorfascination.com

To learn more about Chetan, or to follow his work, here are his contact details:
Twitter Handle: @cbakhru
Twitter Page: https://twitter.com/cbakhru
LinkedIn Page: http://www.linkedin.com/pub/chetan-bakhru-pmp/2a/663/15a
Facebook Profile: https://www.facebook.com/chetan.bakhru
Google+ Profile: https://plus.google.com/112898281638210974817
Website: http://blind-planet.com
Email: chetan@bakhru.net or webmaster@blind-planet.com
Phone: 714-816-4105

Don’t forget to click on the link to indicate your interest in this session, and save yourself a seat. Go to the CSUN Conference session details page:

http://www.csun.edu/cod/conference/2014/sessions/index.php/public/presentations/view/173

Be sure to use hashtag CSUN14 when tweeting about the event.

See you there!

LL

Accessible apps for news junkies, no rehab needed


If you know me at all, or if you follow me (@Accessible_Info) on Twitter, one thing you know about me is that I’m a bit of a news junkie. You’ve probably become aware of, if not actually annoyed by, my early-morning dissemination of articles, tweeted out to my followers, from a variety of news sources. This pattern is typically repeated at various points throughout the day, as I check in on all my favorite sites and apps.

I have always been the type to keep up with current events, but one of the ways in which I was changed by the events of September 11th, 2001, was in a radical increase in my news and information consumption behavior. In the years following 9/11, I began to obsessively monitor the news. This habit has now become such a part of my daily life that it was only natural that my very first iOS app, and many subsequent downloads, have been news related. Below is a short list of some of the apps I use, and a few comments as to what has worked well for me, and a few I’ve discarded.

My very first app download was the news app by Reuters. Interestingly, my “beginner’s luck,” as to a great accessible app that I use every single day has only been duplicated a few times…namely, by the NPR news and BBC news apps. This news and info trifecta has been a reliable and useful combination of global reportage.

I soon discovered, much to my disappointment, that accessibility can sometimes be broken when an app is updated. I started out with the Breaking News app and the AP Mobile app, but after an update, they ceased to function well for me. They were great to push out alert notifications, but after awhile, I became frustrated if I wanted to pursue a story but could not, due to the lack of accessibility. Ultimately, I would return to my three favorites. Delete, delete.

By no means have I stopped there. I said I was a news and info junkie, remember? you think I would quit at three? Don’t be ridiculous.

I decided I wanted audio news, not just printed news. one nice feature of both the NPR News and BBC News apps is the ability to listen to news stories, built right into the app. However, that didn’t stop me from downloading the Swell app, Hourly News, and Downcast, so that I could also hear my favorite news podcasts. More on Downcast in an upcoming article. Just recently, I downloaded 5By5 Radio, a streaming service featuring tech news.

Oh, but wait…there’s more. I also have to have my daily dose of Apple news, so I check out App Advice and Apps Gone Free every day. I also need to have a good dose of science info, so I rely on Phys.org to dish up intriguing science stories. Finally, I must have access to all the news happening in the blindness, accessibility, and assistive technology industry, so there’s the obligatory iBlink Radio app, Blind Bargains, and Access World apps. think I’m done? Oh, no.

Let us not forget newspapers. My favorite newspaper app for reading multiple papers is Earl. This is a terrific hands-free option for when I’m busy doing something, but want a story read aloud. There are several great accessible newspaper apps, but at this point, I might be duplicating myself. You think?

How do I keep up with all of this? I can’t honestly say I read every resource thoroughly every day…who could? So, to assist me in collecting stories for later reading, my enabler of choice is the Pocket app. It integrates seamlessly into so many other apps, it only requires a couple of quick taps to save an article to read it later. You can be sure on the days when my tweeps are particularly interesting, tweeting out all sorts of juicy tidbits for me to investigate, I am tapping on links and then tapping “save to Pocket” just as fast as my fingers can fly across the screen.

Unbelievably, this is not an exhaustive list. There are several assorted other informational resources I use less frequently, but love no less, and I haven’t even touched some of the info aggregation and magazine apps, such as Flipboard and Buzzfeed. neither proved to be usable for me, and I’m not sure if they are inaccessible or just flaky. I have tried, then deleted, several news apps for lack of access. most notably, the CNN app, which I actually attempted to use twice, and neither time was I able to get it to work. Come on, CNN, don’t tell me your app is inaccessible because you can’t afford to pay someone to develop an app that supports VoiceOver. if you check the sofa cushions in your break room, I’m sure you can come up with the coin. Puh-leez.

That’s the rundown of most of my news apps. Don’t be afraid to comment below and recommend your own favorites…bonus points for noting if accessible for VoiceOver users. Oh, and if you know of a news junkie support group, don’t bother telling me about it. I’m too far gone.

LL

Easy Chirp returns with new sporty features and more power under the hood


A few months ago, the social networking site Twitter made an important update to its API, which necessitated some serious scrambling by third-party users of the previous API version. One of the third-party clients was Easy Chirp, the accessible, cross-platform Twitter alternative. Many users were forced to find other ways to tweet their updates while Easy Chirp and other Twitter clients either faded into the sunset, or in the case of Easy Chirp, went down, but not out, for the count.

Dennis Lembree (@DennisL), creator of Easy Chirp, decided this API update presented an opportunity to rebuild Easy Chirp, updating the back-end architecture and adding some new bells and whistles.

After months of a from-the-ground-up rebuild, Easy Chirp is back. Just within the last week, Lembree quietly reintroduced Easy Chirp, with a middle-of-the-night tweet announcing a “soft launch.”

Happily, Dennis had already invited me to test drive the beta version, which can be found at www.easychirp.org for now. The revised app will be available on the regular dot com domain during the official launch, reportedly within a few weeks. I was so excited that my preferred web-accessible Twitter client was back, I immediately flew to the site to check it out.

The first thing I noticed, which surprised me, was that the new version is almost exactly the same as the previous version. For some reason, I had expected a completely new look and feel. However, the differences between old and new versions quickly became obvious. The “under the hood” changes are what make Easy Chirp 2 a new experience.

First, it is much faster. I am using NVDA as my screen reader and the latest version of FireFox as my browser. Wow…The page loads and navigation were blistering fast. Also, because of improved page organization in some areas, navigating from various elements has been streamlined.

Mr. Lembree partnered with Seattle developer Andrew Woods (@awoods) to complete the project. After considering a number of partners for the work, he chose Woods because of his experience with PHP. Mr. Woods recommended a PHP development framework called CodeIgniter. One reason Lembree decided to go with this framework was that it offers translation features, allowing Easy Chirp to be translated into multiple languages. First after English will be Spanish, says Lembree, which is “about 98% done.” German and Arabic translations are in the works, and other languages such as French are also planned for future availability.

While Woods worked on the back-end architecture, Lembree focused on the front end, populating the data and reworking many aspects of the user interface. “Between the new PHP framework and the new Twitter API, it’s a lot faster,” says Lembree. “Another one of the big coding changes is moving from XHTML to HTML5,” he adds.

There are a few new features of the platform. Notably, the option to choose a dark or light theme, which is useful for people who have light sensitivity or difficulty with light/dark contrast perception. One of Lembree’s favorite new features is the “quick search,” and the “go to user” functions, which are accessible modal windows. If that means nothing to you, I suspect this is one of those esoteric’s that only a developer can truly appreciate.

There is a short list of development tasks that are yet to be completed, which you can review on the Easy Chirp 2 home page. Among the most important of these tasks is the addition of a pagination type of behavior, available currently only on the main timeline page through a link at the bottom that reads, “view older tweets.” More tasks and features are planned but not yet made public.

If you enjoyed using Easy Chirp prior to the “API-pocalypse,” (I still can’t stop saying that, I’m so proud of it), then give Easy Chirp 2 a try. Don’t forget to click on the “donate” button on the home page, and thank Dennis and Andrew for their hard work by tossing a few bucks in the development tip jar.

About Dennis Lembree:

Mr. Lembree has over 15 years experience in web development. He’s worked for a variety of startups as well as large companies including Ford, RIM, Disney, and is now on the accessibility team at PayPal in San Jose, California. Mr. Lembree enjoys attending and presenting at conferences and social media. And besides Easy Chirp, he runs WebAxe.org, a blog and podcast on web accessibility.

You can follow Dennis on Twitter at: @webaxe or at: @EasyChirp for more info and updates.

LL

iPhone 5 as time machine: Updating my ancient tech, a progress report


As a follow-up to my post entitled “From Stone Tablet to a Bite of the Apple,” about my first foray into the apple product funnel, I thought I would write a post as to my progress thus far, now that I’ve had my iPhone 5 for six months. Several of my readers have asked for an update, along with a list of my preferred apps, and some comments as to my ongoing experience. Your wish is my command.

One of my first observations about the usability of iOS and the handset in general was that, unlike all of my experiences with Windows products, whether mobile or desktop, I never once uttered a horrified gasp at any point, thinking that I had done something wrong. The operation of the device was completely stable, predictable, and understandable. I never felt as though I was in any danger of breaking the device, losing data, accidentally deleting something important or feeling as though I had to tiptoe my way through the software. This gave me an immediate feeling of accomplishment and confidence in whatever choices I made, whether that was to download an app, delete one, change settings, update to a newer version, or try something new. The Apple experience with iOS is one that inspires the user to go from novice to power user in very short order. Little is permanent or non-fixable or otherwise irretrievable.

As a result, I decided to throw all caution to the wind and dive in as completely as I cared to, going straight for the apps and using the features that would permit the greatest productivity. I decided to make this little miracle gadget do everything it possibly could, and short of jail breaking the device, I believe I have done just that.

So as to keep the next few posts brief, as well as to serve as a reminder to my readers that I’m still here, despite my long summer writing hiatus that has lasted well into autumn, I will publish a series of articles featuring the various categories of apps I’m using, in case you’d like to try a few in one or more categories. Yes, I’m aware that there are already accessible apps lists on popular forums and web sites, but everyone has their own contribution to make, and if you happen to appreciate my point of view, then you might make some choices based upon my experiences. Besides, I’ve been away such a long time, I need to reintroduce myself, and to invite you to return. I’ll try not to be gone so long next time.

Read From Stone Tablet to a Bite of the Apple

LL

Tools of choice in the fight for equal access: sledgehammer vs. constructive engagement


Amongst the many topics listed in my open file of future articles and other writing projects, you would not find the topic about which I am writing today. In fact, even if I was forced to augment the list by including unsavory subject matter such as disabled abuse or institutionalization, I would have avoided adding this topic. Not because I have nothing to say on the matter, but because I’m not so sure I can express myself in a way that is logical and articulate. It seems that the more removed a topic from my personal feelings, the more easily I am able to make a point. Yet, when it’s time for me to write about a topic which is philosophical, and may differ from the opinions of others, I veer off into the land of couching and justifications. Unlike so many who can write using language learned from having been steeped in academia, I have not learned the glib rejection of an argument as illogical, nor have I developed the thick skin necessary to take criticism of my core beliefs and shake it off. As a result, the final version of this post is likely to be a well watered-down version of the original draft. In a way, that’s a real shame, but I try to resist editorializing here, even though that is one purpose of this platform. The problem is, I’m a listener, and a thinker, not an arguer. It isn’t that I stand for nothing, it’s that I’m willing to take into consideration another viewpoint, which may make my own arguments appear weaker.

The day I began this post was a very interesting one for me. I found myself in discussions (or, more accurately, debates), with fellow persons who are blind, who might well have considered themselves to be intellectually or morally authoritative. These are people with whom one can win no argument, as there is no winning, there is only debate for the sport of it. Gratuitous argument is not my way. I love a spirited debate as much as the next person, but only if the exchange is not conducted at the expense of another’s dignity. One learns in marriage, for example, that going straight for the jugular, seeking to crush the spouse as though they are the enemy, reducing the partner by way of condescension and contempt is a fast track to marital dissolution. This, for the academics in my audience who would demand a source, is from Dr Gottman’s research at his Relationship Institute. Dr. John Gottman is the nation’s foremost researcher in marriage and parenting. He often refers to contempt as one of the “four horseman of the apocalypse” when it comes to argument. Admittedly, this is in reference to marriage, and not meant as one of the tools of successful intellectual debate, but I haven’t taken debate class since high school, so I may be at a disadvantage.

What does any of this have to do with a blog about accessibility? Everything, if you follow some of the important issues that affect people with disabilities every day. Within the disability community, there is an ongoing disagreement as to the nature of the techniques that should be used as a way to enforce compliance with the Americans with Disabilities Act. I found myself unexpectedly involved in such a debate, and just as unexpectedly feeling dissatisfied with the substance of that debate. It’s not that I maintained an opposing viewpoint, rather, it’s that I found that I was in fact, not agreeing strongly enough to suit the people with whom I was having that debate. Wow…I’ve never thought of myself as not feeling something strongly enough before. Typically, I’m advised to adopt a less reactionary position.

As is so often the case when we fall into the trap of the ease with which to express an opinion in 140 characters, remarks can tend to be more pointed than they might otherwise be, given more digital real estate. Brevity may be the soul of wit, but it is also the soul of insult and offense.

On May 14th, 2013, there was a full committee hearing on disability and accessible media, called The ADA and Entertainment Technologies: Improving Accessibility from the Movie Screen to Your Mobile Device. The hearing was streamed live. I watched the hearing with great interest, and commented via Twitter as I did so, while encouraging others to watch as well. I found the panel members to be articulate and reasoned in their comments, and I felt that the disability community was well represented by these advocates. The discussion that resulted on Twitter, however, and other discussion held offline, made me realize that I may need to examine my views about advocacy and the methods we use to gain equal access to the world.

Unwilling to go so far as to say, “one attracts more flies with honey,” I will say that my advocacy style has been one of constructive engagement, rather than one that requires use of a sledgehammer. That is not to say I do not own a sledgehammer, or that I see no value in using one, or that there is no place for a sledgehammer in one’s blunt-instrument drawer. Nor do I make any judgements about those who choose to use a hammer, the judicious use of which is admirable.

There is a long history of disagreement in the disability community regarding the best way to fight for equal access. Some believe that forcible compliance through litigation is the only way, since voluntary compliance is practically unheard of. Even with the passage of the ADA in 1990, the consensus in the community seems to be that progress has been slow, and that change has been affected only by way of threat of ruination through legal action. A friend with whom I found myself “debating” pointed out that there are no web site owners, none, who voluntarily comply with accessibility. I was incensed. “That’s ridiculous.” I said. “Name one,” he shot back. I couldn’t.

Surely, I thought, there is a company out there who voluntarily designed their web site to be accessible to people who have disabilities. “Not without the threat of a lawsuit, there isn’t.” My friend commented. “They wouldn’t bother if the law didn’t require it.”

“So, what are you saying?” I demanded. “The only way to have equal access is to hit people over the head with a hammer? what if they don’t know? Isn’t that what raising awareness is all about?”

With the unhurried pace of a predator toying with his prey, my friend said, “Amazon is aware. So are all the big players. But they don’t do anything about it until they have to. Being nice, writing letters, saying ‘pretty please’ has gotten us nowhere. It’s been twenty years.”

“But…but…there’s been progress,” I protested. “It’s a process. We can’t fix everything overnight. What about education? what about winning hearts and minds? Getting people on our side?” I felt my argument losing strength. Partially because at the center of his comment was an implicit accusation that my work is worthless, that I, and others like me, have proved to be a failure, and that all the awareness-raising in the world has not made a bit of difference. In fact, the words “sitting around and singing Kum Ba Yah,” came out of his mouth. Okay, minus 1 point for lack of originality.

He went on to point out a few interesting facts, which I will not bore you with here. I do want to point you to a couple of links from which to gather some statistics, should you ever need to do some research, cite a source, craft an argument. Keep in mind, though, the old joke that goes, “only lawyers and painters can change black to white.” Same goes for statistics. I think, though, that the Justice Department and the United Nations are at least somewhat reliable, so check out these links:

U. S. Department of Justice Accessibility report:

http://www.justice.gov/crt/508/report/content.php

United Nations Convention on Human Rights and Disability:

http://is.gd/PmlPrU

Ultimately, the question is one of approach. Do we begin to make changes by applying the least intrusive, education-oriented techniques, and only bring out the hammer as a last resort? This negotiated approach can sometimes take years to affect change, as is the case with businesses to which I have personally contacted. Sometimes, the response has been a sympathetic but impotent, “we’re so sorry, but we’re working on it, stay tuned” sort of response, other times it has been to placate me and then utterly ignore my complaint. There have been more than a few times, however, when I have been contacted by someone in the corporate hierarchy, who asked me for help right then and there, to find ways to make changes immediately. One company actually labeled a button within a few minutes of my request. Granted, all I wanted was an alt-tag, which took seconds to add, but they did it right away, then asked me to do some quick testing. Now, that’s responsive. No hammer required.

What about the small business, though, an ecommerce site that serves to be the only contact point for consumers, where the site developer was most likely the business owner’s college-age kid? He certainly cannot afford to hire an accessibility remediation expert, even if he was made aware of the web site usability shortcomings. I’ll just go out on a limb and use myself as an example here. I may regret this, but here I go.

I have a number of web properties, all of which fall into the pathetically inadequate, not one-hundred percent accessible column. Why? Because when I put the sites together, I didn’t know enough about programming to know what to ask for with regard to access, and while I was able to impart a certain amount of education as to alt-tags and headers, I quickly reached the limit of what to instruct my employee to do. Now, I’m in the awkward position of advocating for web accessibility when my own sites are barely navigable at best. As a small business owner, I lack the funds to hire someone to rebuild the sites with say, html5. What is this type of business owner to do?

One question I have to ask is, what is the real point of direct legal action? In my opinion, it should be more about making change, and less about pecuniary interest. Instead of merely filling the coffers of an advocacy organization, why not make those funds available for remediation assistance? That way, businesses who want to comply, yet lack the skills, or resources, can tap into these funds. That way, we can accomplish two things at once.

Back to the argument in favor of the hammer for a moment. In late 2011, the Federal Communications Commission (“FCC” or “Commission”) released a Report and Order implementing provisions of the Twenty-First Century Communications and Video Accessibility Act of 2010 (“CVAA”) to ensure that people with disabilities have access to advanced communications services (“ACS”). Providers of ACS and manufacturers of equipment used for ACS will be required to make their products and services accessible to people with disabilities, unless it is not “achievable” to do so. Failure to comply results in fines of up to $100,000 per violation, or each day of a continuing violation up to a maximum of $1 million. Obviously, this is meant to be extremely punitive, and while I concede that this requirement is likely to affect only large companies, and that there appears to be a bit of wiggle room here, thanks to the use of the term “achievable,” one wonders if the only beneficiaries will be the lawyers and bureaucrats involved in the documentation, certification, and enforcement rules.

My concern about this type of action is that while it may force compliance, it may also create catastrophic hardship for a business that is unable to bear the cost, put established businesses in peril, and further solidify negative attitudes towards people with disabilities and the organizations that represent us as tyrannical or heavy-handed. Yet, perception seems to be the last concern of the advocates in favor of the hammer. Why does it matter what any company thinks of people with disabilities, it’s the law of the land. Comply, or you will be forced to do so.

What is problematic for me with regard to this type of thinking is that one thing we cannot legislate is the attitudinal barriers we must overcome as a result of systemic discrimination. Once the hammer falls, and the business has been litigated into compliance, there is no room left for goodwill. In the world in which I choose to live, I need there to exist compassion, forgiveness, and goodwill. For others, though, goodwill has no place in the framework of this argument.

I’ve built a career speaking to audiences about disability awareness and the need for equal access. I can tell you from personal experience that there is a line that can be crossed, no matter how justified your argument may be, where the group whom you are attempting to convince simply will cease to listen. Once we alienate others by shoving our views down their throat, they may do what they are required to do to make the noise go away, but they won’t like it, and there may be unintended consequences that we may suffer as a result. If you look at the civil rights movement as an example, African Americans are still fighting to overcome discrimination, despite gaining equal access over 40 years ago. What that tells me is that we have an attitudinal problem as well as an accessibility problem. Therefore, I believe there is a place for awareness education as well as constructive engagement as part of a negotiated solution.

The day after the Senate hearing and subsequent “debate,” I received a letter from one of the friends with whom I had a heated verbal exchange. He admitted that my compassionate approach had merit, and that he had been thinking about our conversation, and realized that the awareness component should be included as part of an action plan for developers. He wrote:

“I’ve started sketching out a blog piece about a multi-stage approach to web accessibility that begins with a compassionate approach to site publishers. I agree that we first need to educate. It would probably be good if the highly visible advocacy organizations who are rightfully pushing for accessibility also offered remediation steps on their web sites.

For most web sites, accessibility can be done pretty easily by a novice to both accessibility and web development. From googling around, I could find a number of web validation and repair tools. Some of these are no cost and I’ve no idea how to judge which are good and which aren’t. Nonetheless, NFB, ACB and AFB, as far as I can tell, have nothing on their web sites giving a basic set of steps for a person to try to do their own remediation. I could envision a tutorial for individuals, small businesses, mid-sized and even enormous sites. It should include links to the standards and guidelines but not be filled with the sort of jargon that goes into such things. I guess, I’m admitting that you were more right than I thought yesterday. During our conversation, I added the constructive engagement to my set of steps for approaching web developers; today, I’ve added your awareness component.”

My friend went on to point out that if there was a simple English set of steps for web site remediation, something that anyone who uses WordPress could follow, more of the non-technical site owners would do it. He also wrote:

“I also think that our web consultant friends do the community a disservice. I don’t begrudge them their big hourly rates but I think they intentionally try to maintain a level of mystery surrounding the topic so they can maintain their guru status. None of them has a page on their sites saying, most people cannot afford our services and we work for wealthy businesses with very complicated needs. You, however, can probably do your own site remediation if you follow these simple steps: 1. For WordPress, 2. For Drupal, 3. For Joomla, etc. I think this is the dirty little secret of web accessibility, it’s relatively easy. Obviously, for it to be easy to the gal on the street, though, it needs easy documentation, something that my searches did not find.”

Finally, my friend wrote: “So, yes, awareness is probably even more important than legislation and should certainly come sooner in the process than filing complaints or taking direct legal action through a suit,” he concluded.

Great. One down, six billion to go.

The irony here is that my use of constructive engagement with regard to this conversation netted a fought-for result. This proved to be the case on Twitter as well, when an exchange began with, “hammer all the way,” and finally concluded, 18 direct messages later, with “constructive engagement is the only way.” Maybe mine is a velvet hammer.

To see a replay of the Senate hearing, go here:
http://tinyurl.com/aqf5dm4

For your own edification, here is a link to a timeline of disability rights by Wikipedia:

http://en.wikipedia.org/wiki/Timeline_of_disability_rights_in_the_United_States

LL

Boo! Come on, you know you want to. Check out Audioboo, an audio sharing platform


What on Earth is Audioboo? Audioboo is a sharing platform that allows users to record and post audio on the fly, from anywhere, using just about any device. Individuals from morning deejays, and random deejay wannabees, to big companies like The Guardian, use Audioboo to post and share their content. you can follow your favorites to hear short installments of audio “boos,” as they are called. The service is free to use for everyone, as long as you are willing to limit the length of your recordings to 3 minutes. If you need more time, you can pay for a monthly subscription, and get 30 minutes per recording. As you browse the site, you can read the show notes and profile info of the person who recorded the boo, and you can subscribe to, or follow, their offerings.

You can also download an app for your IOS device. The original app, simply called Audioboo, can be downloaded from the Apple app store. There is another version of the app, meant to be an update, called Audioboo2, which you will also find in the app store. There seems to be only superficial differences between the two apps, and of the two, I prefer the original, since it seems slightly more straightforward. I have no idea, however, how long Audioboo plans to continue to support the original app.

For my small business, Elegant Insights Braille Creations, (@ElegantInsights), I plan to use Audioboo as a sort of audio catalog. I will provide company news, product descriptions, style tips and vision-related convention and events news. You can follow my boos here:

http://www.audioboo.fm/ElegantInsights

Here’s another fun tip: Do you like to listen to podcasts? If you have an Apple device and like to download and listen to favorite podcasts using Downcast or another podcatcher, you can hear the Elegant Insights Audio catalog, or any of your favorites, as a podcast! In fact, if you are reading this on your Apple device right now, just tap on this link:

http://audioboo.fm/users/1248733/boos.rss

and your favorite podcatcher should recognize the feed URL, open, and subscribe you automatically. Now, whenever I publish a new recording, it will automatically download into your device along with your other podcasts. It doesn’t get much easier than that. Audioboo provides the RSS feed URL, as well as the URL to the user profile page for users who want to follow their favorites on multiple device types and platforms.

If you don’t have an Apple device, and none of the above appeals to you, fret not. you won’t be left out. I’ve attached the Audioboo account to Twitter, so if you follow me @ElegantInsights on Twitter, you’ll see the tweets with the link to the recording in your Twitterstream. Just click the link, and you can hear me right from Twitter. You can also share your boos on Facebook. Audioboo currently does not support FB business pages, but you can attach your own audioboos to your FB profile page for your family and friends.

Randy Rusnak, (@thebigr), long-time audio engineer, co-host and producer of the Accessible Devices podcast (www.accessibledevices.com), has used Audioboo for years. Randy is certified by the State of Minnesota as a technology instructor, and he uses Audioboo to augment his podcasts by offering short tips and reviews of a variety of assistive technologies.

Recently, he posted a terrific boo in counterpoint to the excellent “Siri vs. Google voice” showdown as published by Applevis. You can hear the Applevis podcast here:
http://www.applevis.com/podcast/episodes/siri-versus-google-voice-search-which-better

and then listen to Randy’s satirical version here:

http://t.co/7LnR7C5V82

You can follow Randy’s boos by going here:

http://www.audioboo.fm/thebigr and click follow.

While Audioboo has been around for several years, I only recently became aware of it when I spotted Randy’s uploads on Twitter. Then, I read an article about Audioboo recently published in the Sacramento Bee, describing how Audioboo is rapidly becoming a social platform of choice amongst the blind and visually impaired community. Read it here:

http://is.gd/R6I1zm

A great feature of Audioboo is that you can not only publish to a group of followers, but you can send private direct messages as well. Uploading a recording is easiest when done using an Apple device, but you can record and upload directly on the Audioboo web site. The apss and web site are accessible and support Voice Over on your IOS device.

Hope to hear from you soon!

LL

From stone tablet to a bite of the Apple


If you are among those who follow me on Twitter, you are likely already well acquainted with my recent changeover from one mobile phone platform to another. My intention to do this, as well as my reluctance, has long been a topic of discussion among my friends and fellow geeks. I’ve taken quite a bit of good-natured ribbing from people who, for nearly two years, have wondered how on Earth I can claim any expertise in accessibility, when clearly I am using technology from the Jurassic period. What follows is a short exposition on my long-overdue transition from the Windows Smartphone-based Motorola Q to the Apple iPhone 5.

The Moto Q, which my friends have dubbed The Stone Tablet, has been my only mobile device since 2007. To the dubiously named “Smartphone” operating system, I added Mobile Speak, a text-to-speech program by Code Factory. One feature I really liked about the Moto Q was the tactile qwerty keyboard, which made text entry easy. It seemed that most of the new devices were making use of touch screen technology. How could text entry be easy with a touch screen? I wondered. It’s not that I was unaware of the tidal wave of Apple products sweeping over the globe, it’s that I didn’t care. One could hardly avoid the constant din of Apple zealots, though, especially those for whom accessibility is a priority. But my setup served the purpose, it worked for me, and I had no real desire to give it up…that is, until the phone began to suffer from the ravages of old age, and yes, obsolescence.

For a variety of reasons, one of which was the necessity of accepting credit card payments when exhibiting my Elegant Insights Braille Creations jewelry at conferences and trade shows, I decided to at least entertain the possibility of switching to an Apple device, although I had no idea which one. My first foray into an Apple store was over a year ago at holiday time, when I stopped into my local Apple Store to buy a loved one a gift card. While there, I decided to ask the Apple associate to show me an iPad, which seemed like the best option for me at the time, and maybe get a demonstration of Voice Over, the text-to-speech feature built into Apple devices that makes using a touch screen possible for users who are blind.

Upon explaining my request to the associate, I was greeted by an awkward silence, and, according to my companion, a blank stare. “I don’t know what that voice thing is,” the young employee said, “I don’t think an iPad does that.”

“All of your products have Voice Over,” I declared, as confidently as I could, not entirely sure if that was true. “It’s built into the iPad, and if I knew how to bring it up, I’d show you.” Okay, now that was a bald-faced lie, I had never so much as held an iPad or IPhone in my hands, and I just really wanted to see one. But he never so much as let me touch one, since he began to back away, realizing that he would be unable to assist me, and the store was packed with people whom he could assist. I left the store empty-handed, except for the aforementioned gift card.

My interest was more recently piqued, though, when a friend showed me a variety of tablet sizes and models at a recent conference. I marveled at the full-size tablet, which seemed to be nothing more than a wafer-thin sheet of glass, reminiscent of a tray on which I’d served cheese at a dinner party.

After polling some tweeps and conducting a bit of my own research, I decided that in fact the device that would be best for me was the iPhone. While I had really enjoyed paying only $40 a month for my ancient cell service plan, I realized that having the phone combined with the iPad features would solve the most of my problems and meet the most of my needs. So, for my birthday, I decided to buy myself the gift of an iPhone 5.

Before it arrived in the mail, I gathered as many articles, podcasts, and user’s guides as I could get my hands on, and began to prepare for what I was sure would be a steep learning curve. Between the new operating system, the touch screen gestures, and a new speech interface to learn, the entire Apple IOS lexicon loomed large and intimidating before me.

Cutting to the chase, it took only a few days, once I got up and running, to master the device. Now, I can confidently claim fluency. However, it was the part of the process that occurred prior to the ‘after I got up and running,” part that I want to make note of here, simply as a way to help others who may be considering a similar switch. There are a few things you ought to know, and these things can make the difference between delight and utter frustration when it’s time to pull the device out of the packaging.

The first thing you ought to know is, people who know nothing about Apple devices really do know absolutely nothing. There isn’t much that can compare the Apple user experience to other devices that are made by other manufacturers, so do not under any circumstances listen to anyone who does not actually use an Apple product. This may include, but may not be limited to, cellular service providers.

Just to give you one example of what I mean by this, realize that there is a difference between activating the new cellular phone service plan, and activating the device. You may think this point to be obvious, but one hapless Sprint customer service associate who was unlucky enough to answer my call did not. Further, I was told, in response to my question about where I might find the serial number that is required to complete the setup process, I was told that it is located inside the phone. I was told to remove the back panel of the battery compartment, and enter into the phone the numbers printed on the decal.

In case you don’t know, you cannot remove the back of the iPhone. There is no battery compartment from which to remove the back panel, the serial number is either printed somewhere on the packaging, or it is on file with the cellular service provider from which you ordered the phone.

You should also know that it is possible to set up the device yourself, right out of the box, without sighted assistance. However, if you are a person who is easily frustrated, know that there is an easy way to accomplish this, and a hard way. I was determined to get my phone working on my own, but if you know you have a short fuse, just do it the easy way…take the device to an Apple store or the store that supports the cellular service provider, and have them set it up for you. At the time, I had no access to a nearby store, so unless I wanted to wait for someone who was available and willing to drive me some distance, I had few options. I was impatient to get going. Ultimately, though, doing it my way may have actually taken longer than waiting for four wheels and a couple of eyeballs.

Setting up the phone requires quite a bit of data entry, and if you are unfamiliar with how text entry is achieved on an Apple device, it also requires quite a bit of patience. Text entry was a matter of some concern to me, but as it turned out, I caught on quickly, and was able to enter the required information easily enough. What I found frustrating was that I wasn’t always entirely sure I understood what the phone was asking me to do. To express this idea in terms of the English language, the Apple dialect is a bit unfamiliar, word choice, usage, and syntax is different than what I had been accustomed to when using the “stone tablet.”

If you have not yet decided to change your outdated technology to an Apple device, are reluctant, or maybe just reject all things Apple out of hand, one reason you may feel this way could be due to your concerns about privacy. If you are among those still clinging fast to the illusion of privacy, I’m sympathetic. You should know that the moment you complete the setup process of the new Apple device, you have slipped from the edge and are now freefalling into the Apple abyss. You should carefully and thoroughly read the terms and conditions of use, as well as the Apple Corporation privacy policy, and that of the “artificial intelligence” assistant, Siri. Furthermore, you should scrutinize the TOS and privacy policies of any apps you download, whether free or paid. Frankly, I had to delete a number of apps, simply because their privacy policy, a misnomer if I ever heard one, made my skin crawl. If you have not already done so, and you are a blind user who has downloaded some of those object identification apps, you should take the time to learn what happens to the images of the items you photograph. It’s a little disturbing. If you are taking pictures of documents and mail for text recognition,place or object identification purposes, don’t think for a minute that you are the only one privy to the contents of that photo. Same goes for your use of the voice dictation features. There’s more, but I’ll let you make that horrifying discovery on your own.

I’ll say this for my new iPhone: Since it arrived, it has seldom left my side. I have never been one to keep my cell phone strapped to my person, I have never enjoyed using a cell phone, I dislike talking on one, I don’t like the way it makes voices sound, it’s harder to hear, it gets hot in your hand, and other than the few times it has been extremely convenient that I’ve had one, I find the overall experience of using a cell phone to be mostly dissatisfying. Since I’ve loaded up my IPhone 5, however, I’ve come to think of it as simply a hand-held computer that happens to sport a phone. I can easily see a day when I will, as eagerly as everyone else, anticipate the latest release of IOS, the newest app to drop, or the sleekest, lightest, most feature-rich iteration of the device itself. So…What’s next?

LL